Arrival
  • Arrive no earlier than 5 minutes prior to your scheduled appointment time
    • There will not be a space in the clinic to wait for your scheduled appointment
    • You will be directed straight into your designated treatment room
  • Enter the clinic through its back entrance (Parking Lot Entrance) 
    • If you require assistance, call our Clinic Support Staff upon arrival
    • Sanitize at the Check-In Station (on the back deck) before entering the building
    • Signage will be located near the entrance with instructions for wearing and removing masks
    • Review the COVID-19 Screening criteria before entering the facility
  • If your treatment is delayed, our Clinic Support staff will call to notify you
  • No additional guests or family members will be permitted to accompany your appointment, unless you require a guardian or caregiver
    • If family members have consecutively booked appointments, it is the practitioner’s discretion to allow more than one patient in the room
  • The upstairs washroom is now designated staff only, if you require the use of the washroom, we suggest you do so downstairs prior to your appointment
  • Maintain physical distancing of at least two metres whenever possible
    • Follow “clinic flow” floor decals, designated waiting spots and follow the instructions of the clinic staff
  • We are encouraging patients to move towards a less contact model of payment
    • Bayside Wellness now offers online payment (via Stripe)
    • You can pay for your appointment online at the time of booking
      • Full reimbursement or credit if you need to cancel or reschedule
    • Invoices can be emailed for online payment after your appointment
    • Use contactless payment (tap debit/credit) at reception if necessary
    • We prefer no cash payments
    • Limit the exchange of paper; have invoices emailed instead of printed
During Your Appointment
  • Patients are required to wear masks while in the facility and during treatment
  • Appropriate PPE (medical grade masks, eye protection etc.) will be worn by your practitioner at all times; including during examination and treatment 
  • Sanitize your hands prior to exiting the facility
Departure
  • If your appointment has been prepaid, you can simply exit the clinic through the front door
    • A copy of your paid invoice will be emailed to you
  • If you prefer to have an invoice with online payment e-mailed to you, simply notify your practitioner and exit the clinic though the front door
  • If you wish to pay at the time of your appointment, proceed to the reception area, stand on a designated social distancing spot and wait for the staff to assist you
  • Preferably, treatment invoices will be emailed to patients, not printed
  • Exit the clinic through the front entrance (Fourth Street East)
  • Sanitize after leaving the facility, before touching your mask to remove it