Arrival

• Arrive no earlier than 5 minutes prior to your scheduled appointment time
  
  • There will not be a space in the clinic to wait for your scheduled appointment
    
  • You will be directed straight into your designated treatment room
• All patients are required to continuously wear a face covering within the clinic
  • If you do not have a mask or face covering to wear, ring the provided doorbell for assistance; masks are available for purchase ($2.00)
    
• Enter the clinic through its back entrance (Parking Lot Entrance) 
  • If you require assistance, call our Clinic Support Staff upon arrival
  • Sanitize at the Check-In Station (on the back deck) before entering the building
  • Signage will be located near the entrance with instructions for wearing and removing masks
    
  • Review the COVID-19 Screening criteria before entering the facility
• If your treatment is delayed, our Clinic Support staff will call to notify you
• No additional guests or family members will be permitted to accompany your appointment, unless you require a guardian or caregiver
  • If family members have consecutively booked appointments, it is the practitioner’s discretion to allow more than one patient in the room
• The upstairs washroom is now designated staff only, if you require the use of the washroom, we suggest you do so downstairs prior to your appointment
• Maintain physical distancing of at least two metres whenever possible
  • Follow “clinic flow” floor decals, designated waiting spots and follow the instructions of the clinic staff
• We are encouraging patients to move towards a less contact model of payment
  • Bayside Wellness now offers online payment (via Stripe)
  • You can pay for your appointment online at the time of booking
    • Full reimbursement or credit if you need to cancel or reschedule
  • Invoices can be emailed for online payment after your appointment
  • Use contactless payment (tap debit/credit) at reception if necessary
  • We prefer no cash payments
  • Limit the exchange of paper; have invoices emailed instead of printed
    

During Your Appointment

• Patients are required to wear masks while in the facility and during treatment
• Appropriate PPE (medical grade masks) will be worn by your practitioner at all times; including during examination and treatment 
• Sanitize your hands prior to exiting the treatment room
  

Departure

• Ideally the appointment has been prepaid and you can simply exit the clinic through the front door
  • A copy of your paid invoice will be emailed to you
• If you prefer to have an invoice with online payment e-mailed to you, simply notify your practitioner and exit the clinic though the front door
• If you wish to pay at the time of your appointment, proceed to the reception area, stand on a designated social distancing spot and wait for the staff to assist you
• Preferably, treatment invoices will be emailed to patients, not printed
• Exit the clinic through the front entrance (Fourth Street East)
• Sanitize after leaving the facility, before touching your mask to remove it